FAQ

Is it possible to return items?

You have a period of 7 days from the date of receipt to return your package for any reason. However, we remind you that your item must be in the same condition as when you received it. It must also be in the original packaging.

Wigs cannot be returned.


You must contact us beforehand by email at service@precious-lady.com, we will give you instructions for the return of your package.

What is the delivery time of my order ?

For each product, the delivery time is written on its description page in the "Delivery" tab. We are working to dispatch the packages as quickly as possible. You will be kept informed of the progress of your order by e-mail or SMS.

You can track your package by clicking here.

You can also contact us by e-mail at service@precious-lady.com or directly via the live chat if you have any further questions, we will answer you as soon as possible.


What is the 90 days buyer protection?

You benefit from 90 days buyer protection, this means that during this period, if your package is damaged or the items you received are faulty, we can send you back a package or give you a refund (the amount is to be assessed depending on the situation).

You can also contact us by email at service@precious-lady.com or directly via the live chat if you have further questions, we will answer you as soon as possible.


I made a mistake in the delivery address, what should I do to change it?

If your order has not yet been shipped, contact us immediately by email at service@precious-lady.com or directly via the live chat, we will update your delivery address and send you a confirmation.


My order has arrived damaged, what should I do?

You benefit from 90 days of buyer protection, this means that during this period, if your package is damaged or the items you received are faulty, we can send you back a package or refund you (the amount is to be assessed depending on the situation).

Contact us by email at service@precious-lady.com or directly via live chat, we will answer you as soon as possible.